Set up a Direct Debit

Please use this form to set up a Direct Debit to pay your bill.

If you are not the account holder or your account requires more than one signature, please post us a completed paper Direct Debit instruction.

  • Find out what information you need to complete this form

    • To complete this form, you will need to provide your:

      • Thames Water account number (printed at the top of your bill).
      • Full name, contact number, email address and account address.
      • Bank details - including your account number and sort code.

All fields marked with * must be completed before submitting this form

This is a one-page form

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If you are the account holder, please tick the box below to confirm that you wish to setup a Direct Debit and then click the next step button to continue.

  • Read more about the Direct Debit Guarantee
      • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
      • If there are any changes to the amount, date or frequency of your Direct Debit Thames Water Utilities Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Thames Water Utilities Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
      • If an error is made in the payment of your Direct Debit, by Thames Water Utilities Ltd your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society - If you receive a refund you are not entitled to, you must pay it back when Thames Water Utilities Ltd asks you to.
      • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.


Direct Debit form
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